Your mobile app on the app stores doesn't have to always be updated. All content updates are done via your WordPress dashboard and are synchronised with your mobile app in real-time.

Your app only needs to be updated when you want to take advantage of new mobile app software updates including new features, critical bug fixes, security and performance updates or when you make certain configuration changes that require a new app build such as changing your launch screen image, your app icon or enabling AdMob.

To update your mobile app in the app stores, you can generate a new app build from your WordPress admin area, through the mobile app integration plugin. This will use our servers to generate a new app build.

You can then follow the tutorials on how to push a new mobile app update to the Apple App Store and how to publish a new update to your mobile app on the Google Play Store. The process is fairly simple.

Alternatively, if you prefer not to publish your update yourself, our team can push a new app update for you for a small fee of USD 199. Just create a ticket and our team will assist you with the update.

Yes. Your purchase comes with an on-boarding and publishing package, which includes done-for-you publishing.

Our team reviews your app to ensure that it complies with the Apple App Store guidelines and Google Play Store guidelines. This step requires a manual review and manual intervention from our team.

Your mobile app is built and submitted to the Apple App Store and Google Play store under your own Apple and Google developer accounts.

Our team assists with getting your app approved by the Apple App Store and Google Play Store, responding to any requests, questions or rejections from the App Stores until your app is approved. We get 100 percent of apps approved!

Your monthly mobile app subscription is how you pay for the use of the mobile app, and get access to new software updates, customer support and the ability to generate new app builds.

If your payment fails, we will make several attempts to reach out to you so you can update your payment information. If after multiple attempts of reaching out to you we are still unable to process the balance owed, we will then proceed with disabling your mobile app.

You can then re-enable it at any moment by clearing your balance and updating your payment information.

Your mobile app subscription is billed once every month or every year from the date of your purchase date depending on which plan you purchased.

Your on-boarding and publishing package is a one-time fee, which is paid upfront or split over three months depending on which plan you choose.

Your mobile app license is billed for once per month, or once every year depending on the plan you choose. When you choose a yearly subscription, your on-boarding and publishing package is included as part of your purchase.

In the case of the early bird discounted pricing, your subscription WILL NOT RENEW until one month AFTER you get access to the mobile app.

Example: In January, you receive access to your mobile app, your subscription will actually begin, and your next payment will be processed one month after you receive access to the product.

Once your mobile is ready and passes through internal review, then it will normally take us up to ten (10) working days to get your app submitted for publishing.

Please note that we may experience delays during the mobile app launch in the first quarter of 2021 as we may be processing a higher volume of submissions in a short period of time. We will do our best to prevent potential delays. Submission requests will be handled on a first come first serve basis.

The mobile app uses Google Firebase to send out push notifications. Your free Google Firebase account provides unlimited free push notifications.

Yes, your subscription can be cancelled at any time from your account area. Your mobile app will continue to work for the remainder of the month or year that was last paid for, after which your mobile app will no longer function.

With your active license, you have access to responsive and helpful ticket based support.

Yes. We will use your own Apple developer account and Google developer account to publish your mobile app.

The Apple developer account costs USD 99 per year. You can find more information here.

The Google developer account costs a one time fee of USD 25. You can find more information here.

If you realise that you don't like the product over the next 14 days following your purchase, we'll be happy to give you a full refund. No questions asked!

For the early bird special discount, your 14 days start after you receive your product. This gives you ample time to change your mind if you no longer want to use the mobile app.

Since the approval of your app is dependent on a third party company, we cannot guarantee an approval. If your mobile app violates the Apple App store guidelines or Google Play store guidelines, there's a big chance your app will be rejected.

Our team will review your app and help you with making sure your app complies with the Apple App Store and Google Play Store guidelines. If your app is rejected, our team will work with you to implement the changes needed to getting your mobile app approved for sale in the Apple App Store and Google Play Store.

If you are selling courses or a membership, you'll want to pay particular attention to the Apple in-app purchases, as those would normally be required, and involve a commission to the app store.

We have a history of getting 100 percent of apps we submit for publishing approved, so unless your content or business model violate the app store guidelines, it's unlikely that your app will not be approved into the app stores.

No, your mobile app connects directly to your WordPress database and uses its own native layout. The theme you use on your site has no impact on the look and feel of your mobile app. So feel free to keep your current theme or to change it up and it will not affect how your mobile app looks. However, you may want to optionally display web pages in your mobile app, and add them to the navigation. When you do, the web pages will show the responsive version of your website, which will be based on the theme you have installed. This only applies to the web pages you link to from the app. The mobile app native screens will not be impacted by the theme you are running.

The mobile app is built with performance and scalability in mind. Generally, if your WordPress powered site is running properly on your current hosting setup, then you should have no problem adding the mobile app to the setup.

You will definitely not want to run your website or app on shared hosting, hence we recommend our WordPress Hosting or VPS hosting solutions from most providers.

The do-it-for-me process can be completed within ten (10) working days if we have all the information we need from you.

During the launch, for the first quarter of 2021, we will handle do-it-for-me services on a first come first serve basis. We may experience some delays as we will likely be processing a higher volume of projects during the launch period. However, our team is working hard to prevent potential delays.

Yes, at any moment you can upgrade to a higher plan. You will pay a prorated amount for the current billing period and your payment amount will be adjusted for the next billing period. For the on-boarding and publishing package, you will simply pay the difference in price between the plan you are currently on and the plan you are upgrading to.

Yes. The mobile app comes with a mobile app integration plugin that you install on your WordPress site, as well as a native mobile app that is generated by our build servers and is uploaded to the Apple App Store and Google Play Store. You will need a WordPress installation, so you can install the mobile app integration plugin, manage and synchronise data with your mobile app.