The below are our privacy policies please read the policies before you buying the product.
1. Our Services
PINC 360 offers a suite of marketing automation tools (available in Basic, Pro, Premium, and other plans) that are accessible via our websites and mobile applications. These tools allow you to bring together all of your social media accounts for easy access and management through a single online portal. Through this portal, you can manage your social media, marketing, and advertising campaigns; engage with your audiences; schedule and publish messages; and analyse the results of these activities. Collectively, we refer to these tools as our “Services”.
Any collection, use, and management of personal information by the social networks, including Facebook, Instagram, Twitter, and LinkedIn (collectively, the “Social Networks”) are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms, as PINC 360 is not responsible for the Social Networks.
Our Services also enable you to customise and connect your PINC 360 account to third-party services (“Third-Party Services”), including through apps you can access in the App Directory or which may be available to you via our portal/dashboard. The collection of your information by these third parties is governed by the Third-Party Services’ privacy policies and terms. We recommend you carefully review their privacy policies and terms, as PINC 360 is not responsible for Third-Party Services.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes.
2. What information do we collect?
We collect information about you as reasonably necessary for the following activities:
Using our Services
We collect the following information when you use our Services:
- Your contact and profile information including your name, email address, organisation name, and address; your preferences such as language, time zone, and the types of communication you would like to receive from us; and image (if you choose to provide this). We may also obtain this information if you choose to use a social login service, such as Facebook Login, to create or access your account.
- Billing and other payment information (if you sign up for a paid service or purchase a Third-Party Service), including payment method details, such as credit card number.
- The Services you have acquired from us, including the type of plan, number of team members, and transaction information related to the Services.
- Your social profile information for Social Networks you choose to connect to the Services. For example, your Facebook profile information may include your Facebook username and profile image.
- A specific location such as an address, a city, or a place (for example, a restaurant) if you choose to share this information.
- Your messages, posts, comments, images, advertising, and other material you curate on and upload to the Services; and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.
- Content that you may send and receive through Social Networks may contain personal information that PINC 360 does not directly collect or process. This may include information such as: names, photos, age, gender, geographic location, opinions, preferences, and phone numbers.
Logs, usage, and support data:
- Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information (such as make, model, and OS), the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.
- Usage data and analytics, which may include the frequency of login, and the different types of activity undertaken by users.
- General Location information, such as IP address and the region in which you are located when you are logging in and using the Services.
- Customer support questions, issues, and general feedback that you choose to provide.
Surveys, events, and marketing information
If you choose to participate in our surveys, contests, events (such as webinars and in-person events), or those in which we are affiliated, or request information from us about our Services, we may collect information about you related to the survey, contest, or event; your contact information, such as your name, email address, telephone number, organization name and address; and general information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry.
We may also use service providers to obtain additional business related information about your company such as the organization’s legal name, size, and publicly available revenue, to assist us in offering services that are appropriate to your organisation’s needs.
In addition, we may collect information on email open and click rates, including whether individuals clicked on links, and which web pages are visited after opening the email.
PINC 360 Academy training
If you choose to enroll in training offered via PINC 360 Academy, we collect the same information that is required to sign up for the Services (see “Account information” above), as you will need a PINC 360 account to enroll. Where you undertake training courses with fees or apply for any of our certifications, we also collect billing and payment information.
Applying for employment
Our careers site collects information you choose to provide to us when applying for employment, which may include contact information, education and employment history, credentials, and LinkedIn profile information.
Browsing our websites
When you browse our websites, we collect information about you as described below, some of which is collected automatically:
- When you use automated chat functionality (chatbots) to make an inquiry or other request, we may collect information about you such as your name and email address, your specific request, and information related to your use of our Services.
- Aggregated website usage data including form analysis data (such as time taken to complete the form), engagement rate, session replay, and mouse movements. If you wish to opt out of this collection, please follow the steps outlined here. Please note this requires the use of an opt-out cookie, so if you reset your cookies, you will need to opt out again.
3. How do we use your information?
We use your information for the purposes described below:
Providing and securing our Services
- We need to identify and authenticate our users to ensure, for example, that only those authorised users are able to use the Services for their organization, and to make changes to their accounts.
- We use information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.
- We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.
- We use logging and other data such as general location information – for example, the IP address of your browser or device, to help us manage the performance, security and compliance of the Services.
- Where you have chosen to share your specific location information, we use this information to provide location based features, such as enabling you to share your location on your posts for Social Networks that support this functionality, and to use any functionality that relies on location information.
- We analyse usage information, your feedback, support queries, and survey responses to help us understand and make improvements to our Services.
Communicating with you
We use your contact information where appropriate to send you information about our Services, events, marketing communications (consistent with your preferences – see “Marketing emails, advertising and website browsing” below), and job opportunities. We also use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications.
Improving our websites and applications
We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security.
4. What are your rights regarding the information about you?
When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile or organization record.
If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email our privacy team. Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the applicable terms of service or other agreement in place between you (or your organization) and PINC 360 (the “Terms of Service”).
Requests to access, correct, or delete your information will be handled within thirty (30) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request.
If you have authorised us to access your Social Network account, you may revoke this access at any time by following the instructions here. For example, if you have authorised us to access your information via the YouTube API services, in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page, located at https://security.google.com/settings/security/permissions.
You can contact our Support team for other general requests about your account by your preferred method listed here.
Marketing emails, advertising and website browsing
For marketing communications, you may opt out of marketing communications sent by PINC 360 by accessing our Preferences Management page, or by clicking on the unsubscribe link in the marketing email you receive.
PINC 360 participates in interest-based advertising (where you may have visited our websites or another website which allows us to display advertising relating to our Services). The Network Advertising Initiative has developed a tool that may help you understand which third parties have currently enabled cookies for your browser and how to opt out of those cookies. For more information and to opt out of interest-based advertising, you can visit this page.
You may also opt out of the collection of aggregated usage data as described above in “Browsing our websites” by following the steps outlined here.
At PINC Interactive Pte. Ltd. (“PINC”), we respect the privacy and confidentiality of the personal data of our Clients, Associates and others with whom we interact within the course of providing our services. We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us in compliance with the Singapore Personal Data Protection Act (PDPA) 2012.
We have developed this Data Privacy Notice to assist you in understanding how we collect, use, disclose, process, protect and retain your personal data that is in our possession.
2. How We Collect Your Personal Data
Personal data refers to any information that can uniquely identify an individual person (a) on its own or (b) when combined with other information. Under the PDPA, business contact information (e.g. full name, business address, business telephone number) is not considered personal data so long as it is used strictly for business-to-business (B2B) transactions.
We collect your personal data when you:
- Enter into an agreement or contract with us to provide you with our software-as-a-service.
- Enter into an agreement or contract with us to provide you with our consultancy and advisory services.
- Register for our community platform to interact with other users within the platform.
- Register for and enrol in any training courses and certification programmes that we conduct (including processing your applications under any government funding programmes that we are under).
- Respond to our electronic direct mails (EDMs) sent by us as part of our marketing or promotion campaigns through an authorised third party EDM service provider.
- Are referred to us for our services by one of our clients.
- Enquire about our range of training courses and services.
- Visit our website and leave behind your contact information through our contact form.
- Communicate with us via email or written correspondence.
3. Types of Personal Data We Collect About You
The types of personal data we collect about you include:
- First name
- Last name
- Company name (optional)
- Street address
- Town/City (optional)
- Postal code
- Email address
- Credit card
4. How We Use Your Personal Data
We use the personal data you provide us for one or more of the following purposes:
- Enrolling you on our training programmes.
- Analyse your visits to our website.
- Provide our consultancy and advisory services.
- Conduct training courses and programmes that you have signed up for.
- Process account payables and receivables.
- Process billing, payment and other credit-related activities.
- Conduct direct marketing and lead generation activities by analysing and tracking our sales proposals, advertisements and EDMs at our events, conferences, seminars and workshops.
- Conduct joint marketing with other companies and service providers.
- Communicate with customers, members and website visitors.
- Respond to your inquiries and feedback to improve our quality of service.
- Analyse the use of our products, services or websites.
- Carry out our obligations arising from any contracts between you and us.
- Comply with or fulfil legal obligations and regulatory requirements.
5. Who We Disclose Your Personal Data To
We disclose some of the personal data you provide us to the following entities or organisations outside PINC in order to fulfil our services to you:
- Internal cross-platform within PINC.
- External educational regulators (e.g. Skillsfuture Singapore).
- External professional service providers (Book-keepers).
- EDM and email service vendors (e.g. Mailchimp).
- Cloud service providers (e.g. DigitalOcean).
Where required to do so by law, we may disclose your personal data to the relevant authorities or law enforcement agencies.
6. How We Manage the Collection, Use and Disclosure of Your Personal Data
6.1. Obtaining Consent
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We will obtain written confirmation from you on your expressed consent. We will not collect more personal data than is necessary for the stated purpose. We will seek fresh consent from you if the original purpose of collecting, using or disclosing your personal data has changed.
Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you apply for a job with us by sending in your resume/CV containing personal information.
We may rely on exceptions to the need for consent under the PDPA to collect, use or disclose your personal data under the following circumstances (only those relevant to PINC are included):
- The personal data is publicly available.
- The personal data is disclosed by a public agency or disclosed to a public agency.
- The personal data is necessary for any investigation or proceedings.
- The personal data is necessary for evaluative purposes (e.g. determining the suitability of a job applicant for the job applied for).
- The personal data is necessary to manage or terminate an employment relationship.
- The personal data is necessary for a business asset transaction.
6.2. Withdrawal of Consent
If you wish to withdraw consent, you should give us reasonable advance notice. We will advise you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information; we may not be able to inform you of future services offered by us.
Your request for withdrawal of consent can take the form of an email or letter to us or through the “Unsubscribe” feature in an online service.
We use “cookies” to collect information about your online activity on our website. A cookie is a small text file created by the website stored on your computer to allow the website to recognise you and keep track of your preferences. The cookie makes it convenient for you such that you do not have to retype the same information again when you revisit the website or in filling out electronic forms.
Most cookies we use are “session cookies”, which will be deleted automatically from your computer’s hard disk at the end of the session.
You may choose not to accept cookies by turning off this feature in your web browser. Note that you may not be able to use some of the features and functions in our web applications by doing so.
6.4. Third-Party Consent
We do not get consent on behalf of another individual. We only get consent from the individual who will be dealing directly with us.
7. How We Ensure the Accuracy of Your Personal Data
We will take reasonable steps to ensure that the personal data we collect about you is accurate, complete, not misleading and kept up-to-date.
From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If we are in an ongoing relationship with you, it is important that you update us on any changes to your personal data (such as a change in your mailing address).
8. How We Protect Your Personal Data
We have implemented appropriate information security and technical measures to protect the personal data we hold about you against loss, misuse, destruction, unauthorised alteration/modification, access, disclosure, or similar risks.
We have also put in place reasonable and appropriate organisational measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons on a ‘need to know’ basis.
When we engage third-party data processors to process personal data on our behalf, we will ensure that they provide sufficient guarantees to us to have implemented the necessary organisational and technical security measures and have taken reasonable steps to comply with these measures.
9. How We Retain Your Personal Data
We have a document retention policy that keeps track of the retention schedules of the personal data you provide us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for business or legal purposes.
We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.
10. How You Can Access and Make Corrections to Your Personal Data
You may write to us to find out how we have been using or disclosing your personal data over the past one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification documents. We will respond to your request as soon as possible, or within 30 days from the date, we receive your request. If we are unable to do so within 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request.
If you find that the personal data we hold about you is inaccurate, incomplete, misleading or not up-to-date, you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible or within 30 days from the date we receive your request.
11. Transfer of Personal Data
Where there is a need to transfer your personal data to another country outside Singapore, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as those in Singapore.
12. Mandatory Data Breach Notification
In the unlikely event that we suffer a data breach is pertaining to unauthorised access or disclosure of personal data being stored or processed by us, we will meet the PDPA’s breach notification timelines and requirements to perform the needful, including but not limited to informing relevant authorities and affected individuals, based on the Significant Harm or Significant Scale definitions as set out by the PDPA.
13. Contacting Us
If you have any queries or feedback regarding this Notice or any complaints about how we manage your personal data, you may contact our Data Protection Officer (DPO) at [email protected].
Any query or complaint should include at least the following details:
- Your full name and contact information.
- Brief description of your query or complaint.
We treat such queries and feedback seriously and will deal with them confidentially and within a reasonable time.
14. Changes to this Data Privacy Notice
We may update this Data Privacy Notice from time to time. We will notify you of any changes by posting the latest Notice on our website. Please visit our website periodically to note any changes.
Changes to this Notice take effect when they are posted on our website
Last updated: April 1, 2022