business solutions | People's Inc. 360

Innovations that became popular during the pandemic

The unprecedented onslaught of COVID-19 has not hampered human ingenuity and resilience. As the pandemic reared its menacing head, people found ways not only to survive but to thrive in the new normal. Thanks to these innovations, humanity found a way to fight back. E-commerce. As a stay-at-home order took effect, businesses had to find…

Roxanne Bernadette M. Yabyabin

November 14, 2020

Technology Development

Using chatbots for customer engagement

Before everything became digital, businesses were limited to offline interactions with their customers. To resolve a complaint, consumers need to physically show up in the store and express their disappointment over a product or a service. Another option was to call the business and have a representative speak to the disgruntled customer on the company’s…